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Booking Policy

  • A deposit of £100 is required at the time of booking accommodation, with the balance payable six weeks before the arrival date. (Except for "The Stables" where the deposit is 25%)
  • Full prepayment is required for self catering bookings made within six weeks of arrival
  • A "booking" will be held for 48 hours to allow the deposit or full prepayment to be made as appropriate

Cancellation policy

We appreciate that unforeseen circumstances and events beyond your control may force you to change your plans.

  • In the event of a cancellation of a confirmed booking, we will endeavour to re-let the property and refund any monies paid. If the re-letting is done at a discounted price, this discount will be removed from any monies refunded.
  • If unsuccessful in re-letting, the guest will be required to pay the balance of the rental in full (if not already paid) or will not be due any refund if the booking has already been paid in full by them.

Departure and Arrival times

  • Departure is by 10.00 a.m. and arrival from 16.00 p.m.
  • Circumstances may allow these times to be amended by prior agreement where possible to accommodate guests individual travel arrangements. We will endeavour to be flexible, but please remember that should guests wish to travel on the second ferry, the next guests might well be arriving on the inward sailing!

Dogs

  • Dogs are mostly welcome with the absolute exception of "Mol Ban", some properties though are more suited to having dogs and these are clearly indicated on the property overviews. There is a small additional charge for bringing dogs, please let us know beforehand.
  • They are not to be allowed on the furniture and are to be kept in the living areas and out of bedrooms.
  • Because we allow dogs does not mean we accept muddy paw marks or similar on the walls! Please towel them off before letting them in.

Footwear

  • Our floors are mostly hardwood.
  • Would ladies (and guys?!) please refrain for wearing stiletto heels or similar to avoid damage. Similarly , metal "segs" etc.

Smoking

  • Guests who wish to smoke are requested to do so outside the buildings and to use the wall mounted bins to dispose of their cigarette ends.

Heb Group 29 Kenneth Street, Stornoway, Isle of Lewis, HS1 2DR
© Heb Group


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